As a company we are aware of the great responsibility we have towards our customers who use our studio speakers and headphones for means of subsistence, to produce music professionally or simply to use them to enjoy their music. This is exactly why our products not only meet the highest technical standards, they are also designed for reliability and durability.

5 years warranty

You have the possibility to extend the warranty period of all your ADAM products by up to three years to a total of five years. You can set this up in a few seconds in the MyADAM section of our website. The decisive factor is the date of the invoice. Products that are no longer in the regular current ADAM Audio product portfolio are not covered by the warranty. Information about the current ADAM Audio product portfolio can be found on our website.

5 year warranty

Free Plugins

As part of the ADAM Audio family, we want to continuously support you in realizing great projects of the highest quality. In cooperation with various partners from the music industry, we have succeeded in providing you with innovative plugins in the MyADAM user area.
There you will find a personalized voucher code for the current plugin under the tab FREE PLUGINS, where you can also find detailed instructions on how to redeem it. You can use the plugins with almost any digital audio workstation like Ableton and Pro Tools. To make sure it doesn’t get boring, new plugins will be provided on a regular basis.

 

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Warrany Terms

When registering your product to extend your warranty, you are required to provide us with the following information via our website:

  • Personal information (name, email address, country of residence)
  • Dealer/reseller (where you bought the product)
  • Date of Purchase
  • Serial number
  • Upload of the receipt (as PDF or JPEG)

The warranty covers repairs or, if necessary, replacement of individual components or the product as a whole as well as shipping costs within the country the product was purchased in.

This warranty limits neither the consumer’s statutory rights as set out in applicable national law nor the rights of the consumer with respect to the reseller or national distributor.

The warranty is valid only on provision of the receipt of purchase (original or copy, and the purchase date). Products whose serial numbers have been altered, deleted, removed or made illegible are excluded from the warranty. The warranty applies to faults or flaws in materials or construction processes prior to the date of purchase. It excludes damage incurred by the following:

  • Improper mounting or connection of the product
  • Improper use for a purpose other than the one the product was designed for
  • Non-observance of the operating instructions
  • Modification of the speakers, or faulty or incompatible accessories or other connected equipment
  • Repairs or alterations carried out by unauthorized persons
  • Accidents, lightning strikes, water, fire, heat, war, civil disturbance or other circumstances outside of the control of ADAM Audio.

Warranty claims from within Germany and from abroad

Should your ADAM Audio product display faults within the warranty period, please contact the reseller from whom you purchased your product. If this entity no longer exists, please contact your nearest ADAM Audio reseller. In cases where the product is not used in the country in which it was purchased, the repairs may be carried out by the ADAM Audio distributor operating in the applicable country. In this case, the costs are borne by the party who commissioned the repairs. The same applies to international shipping to and from the reseller from whom the product was purchased. Components requiring repair or replacement will, however, remain free of charge.