ADAM Audio’s Extended Warranty

Thank you for choosing ADAM Audio!

By purchasing studio equipment, you invest not only in new tools but also in your future creative work. We would like you to be able to enjoy and effectively use our products for many years. To protect your investment, ADAM Audio offers an extended three-year warranty when you register your products at www.adam-audio.com. This goes into effect after expiration of the regular ADAM audio warranty. Products purchased used can also be registered as long as the original purchase from an authorized ADAM audio dealer occurred within the last two years and you have the original receipt. Under these conditions, already- registered products can also be transferred to a new owner.

Product registration and the extended warranty offer many advantages:

  • When the regular ADAM audio warranty expires two years after the purchase date, you get an additional three-year warranty directly from the manufacturer for your product(s)
  • During the extended warranty period, use the ADAM Audio direct repair service in Berlin or an authorized ADAM Audio service partner near you
  • All maintained products have a full preventive maintenance check conducted according to the latest quality standards. In this way, we preclude further problems
  • Full product history traceability even after the extended warranty period expires
  • Our newsletter keeps you up-to-date with current information on the topic of service, new products, campaigns, ADAM audio users and much more

To register your product(s), please complete the following form completely and correctly:

 

General Warranty Terms

This warranty complements any national/regional law obligations of dealers or national distributors and does not affect your statutory rights as a customer. Neither other transportation, nor any other costs, nor any risk for removal, transportation and installation of products is covered by this warranty. Products whose serial number have been altered, deleted, removed or made illegible are excluded from this warranty.

The regular warranty lasts two years and is valid from the date of purchase. For a product registration via www.adam-audio.com, the beneficiary is given an additional three-year guarantee (36 months) on the registered products.

The warranty will not be applicable in cases other than defects in materials and/or workmanship at the time of purchase and will not be applicable:

  • for damages caused by incorrect installation, connection or packing,
  • for damages caused by any use other than correct use described in the user manual,
  • for damages caused by faulty or unsuitable ancillary equipment,
  • if repairs or modifications have been executed by an unauthorized person,
  • for damages caused by accidents, lightning, water, fire heat, public disturbances or any other cause beyond the reasonable control of ADAM Audio.
How to claim repairs under warranty

Should service be required, please contact the ADAM Audio dealer where your product(s) has/have been purchased.

If the equipment is being used outside the country of purchase, the international shipping costs have to be paid for by the owner of the product. Service may be supplied by your ADAM Audio national distributor in the country of residence. In this case, the service costs have to be paid for by the owner of the product whereas the costs for parts to be repaired or replaced are free of charge. Please visit our website to get the contact details of your local distributor. To validate your warranty, you will need a copy of your original sales invoice with the date of purchase.