ADAM Audio GmbH is a market-leading manufacturer of professional monitoring loudspeaker solutions. Our customers include renowned recording studios and music producers all over the world. Our international team at the Berlin-based HQ and offices in the USA and China live their passion for music. We constantly drive ourselves to bring fresh ideas and new technologies to our high-quality products to meet the needs of and recording enthusiasts and professionals alike.
Since mid-2019, ADAM Audio has been part of Focusrite plc which houses five additional, highly respected pro audio brands: Focusrite, Focusrite Pro, Novation, Ampify, and Martin Audio. As a member of a rapidly growing global family, we seek opportunities and innovations to really make an impact and play a significant role in the way that music is created today – and tomorrow.
We are looking to employ an IT Infrastructure & Support Engineer (M/W/D) to join the Infrastructure and Support team working out of our Berlin office (with some remote work as well).
You will be working within ADAM Audio as the local IT resource and supporting the wider Focusrite group of companies representing the communication hub to our external IT provider.
The primary goal of this role will be to provide high-quality IT support to the local business/region in their local language. You will be responding to support tickets & escalations, working on internal projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs. In this role you are responsible for in-house hardware service / support / maintenance.
The role will require you to implement new services and debug complex infrastructure issues while making sure that you keep our environment available & secure.
You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills thus having the ability to manage multiple projects and support at any one time.
As part of the wider global Infrastructure and Support team, you will also help drive the technological choices of the business and work around an Agile/Kanban team to manage the ongoing work stack.
An ideal candidate will be able to demonstrate:
- Fluency in German and English being able to communicate technical problems to non-technical users in both languages.
- Extensive professional experience with Office 365 – Managing Azure AD in a large organisation
- Understanding of ERP-systems (e.g. SAP, Navision, Comarch)
- Experience of MacOS/Windows troubleshooting
- An excellent understanding of networking fundamentals TCP/IP, DNS, DHCP
- SharePoint Implementation, Development and Administration experience
Experience in any the following domains will also be beneficial:
- Confluence
- Azure cloud services
- Powershell scripting
- Bash scripting
- ITIL
- Firewall administration
- MDM
- Windows Server
- Hyper V
- Netsuite
- Mimecast
- Security incident response
We pride ourselves in providing some of the tools that empower creatives all over the world to bring their visions to life. Covering a wide range of products for different levels and budgets, we engage with artists, producers and engineers to become a companion throughout the various stages of their journey. We believe in the potential of music to overcome barriers and its power to communicate human emotions beyond words in a complex world. We embrace its evolution, and that means being open to new ideas. Our whole business is structured to let everyone contribute and be heard at all levels, and we make sure it’s a fun place to work.
As a team, we work hard and support each other to master our individual tasks, building and developing the skills of talented and passionate people – to achieve a common goal. So, if you think you can bring something new to the mix, we look forward to hearing from you.
ADAM Audio is an equal opportunity employer. Our employees span a wide range of diverse backgrounds and we believe that embracing diversity is one of the keys to our future success.
Have we piqued your interest? Then become part of the ADAM Audio team! Send your complete, meaningful application documents stating your possible starting date and your salary expectations to jobs@adam-audio.de.
Of course, your personal details will be treated with absolute confidentiality. We are pleased to meet you!
